Botpress Review, Pricing & Alternatives (2026)

Botpress is a hosted platform for building and deploying AI agents, founded in Quebec, Canada. Its first tool launched in 2017, followed by the cloud platform in 2023. The company raised $15 million in Series A funding in 2021 and $25 million in Series B funding in 2025. Botpress says thousands of companies run live agents across customer support, fintech, IT services, and consumer technology. The product family includes Studio, Desk, Viber, and ADK, with the same plan prices and conversation allowances across those products. The current service is hosted. Earlier Botpress software used an open-source toolkit, while the current cloud offering is presented as a managed platform for production agent deployment.

A typical Botpress project begins in a workspace, where teams organize multiple agents by customer, department, or use case. From the Home menu, members create bots, copy configurations and workflows, manage deployed integrations, and track quotas. Workspaces also control permissions, usage, billing, and audit records, while add-ons apply only to agents in the workspace where they were purchased. Knowledge Bases store vectorized documents for retrieval, and Tables hold structured rows, with limits of 5,000 vectors and 5,000 rows per bot on the documented quota. Cloud constraints also include 30 installed integrations, 40 schedule triggers, 600 end-user requests per minute per bot, a 60-second invocation timeout, and a 100MB deployed bot size. Paid plans include unlimited bots, Always Alive, branded webchat, collaboration, teams, routing, RBAC, analytics, and expanded storage. Choose Botpress if your team needs multi-agent workspace administration and production controls.

Botpress uses large language models for generated responses and other AI actions, with retrieval and integrations supporting agent workflows. In May 2026, the company changed billing from incoming messages to conversations and bundled AI usage into conversation plans for new workspaces. The update also introduced Desk, a helpdesk for bot and human conversations, and Built For You, a managed service in which Botpress experts design, deploy, and maintain agents. Paid plans include unlimited bots and Always Alive, which keeps an agent running to reduce cold-start delay. Legacy workspaces retain earlier pricing for now, so invoices can differ from the current public plans. Botpress does not publish a fixed model list in these materials.

Free costs $0 and includes 100 conversations, three seats, three AI agents, a Resolution SLA, a Help Center, and community support, with no top-ups or overages. Plus costs $150 per month billed annually and includes 250 conversations, unlimited AI agents, $25 in included AI usage, whitelabel webchat, a custom-domain Help Center, and live-chat technical support. Team costs $750 per month billed annually and includes 1,500 conversations, $150 in AI usage, unlimited seats, teams, routing, RBAC, team analytics, and real-time collaboration. Custom pricing covers conversation volume, storage, dedicated support, security review, uptime SLA, and voice channels. A conversation requires at least two end-user messages during the billing month, while three voice-call minutes count as one. At 95 percent of quota, Botpress adds 100 conversations automatically; unused pack conversations expire at month end. Free suits experimentation, Plus suits small groups, and Team suits organized support operations.

Botpress suits teams building hosted agents, but its usage model demands attention. Free provides 100 conversations monthly, while Plus costs $150 monthly for 250 and Team costs $750 for 1,500. After 95% of quota, Botpress automatically adds a 100-conversation pack, and packs cannot be paused without pausing the product. Cloud also imposes technical ceilings, including 20KB bot configuration, 30 installed integrations, 5,000 knowledge-base vectors, 5,000 table rows, 25,000 monthly invocations, and 600 end-user requests per minute per bot. Voiceflow offers a comparable visual builder with credit-based usage. Intercom and Zendesk price around resolutions, whereas Botpress charges conversations across bots, humans, and Desk. Desk handles customer conversations across both, but Botpress remains better suited to teams needing workflows, retrieval, integrations, and developer controls together. Pick Botpress if custom hosted-agent construction matters more than a conventional seat-based helpdesk.