Moveworks Review, Pricing & Alternatives (2026)
Enterprise AI that searches, answers, and completes work across connected systems
Last updated: October 26, 2026
What is Moveworks?
Moveworks is an enterprise AI assistant and agent platform for large organizations that need employees to find information and complete tasks across business systems. ServiceNow acquired it in December 2025, while continuing standalone availability. Moveworks does not publish a self serve entry price, directing organizations to request a Custom quote.
Moveworks is an enterprise AI assistant and agent platform created in 2016 to address routine support requests and help employees find information and automate tasks across applications. Its Reasoning Engine interprets goals, forms plans, selects tools, evaluates results, and adapts, while hundreds of built-in use cases work without model tuning, scripting, or prompt chaining. The platform offers enterprise search, conversational support, workflow automation, and agent development across IT, HR, finance, and other departments, with hundreds of connectors and support for more than 100 languages. Moveworks reports 5.5 million employee users, more than 250 joint customers with ServiceNow, and nearly 90% of customers deploying it to all employees. With custom pricing, compliance certifications, and regional AWS hosting, Moveworks suits large enterprises seeking governed automation, while smaller organizations should pick another tool.
A typical Moveworks request begins when an employee asks a question or submits a task in chat, on the web, through an intranet, or in a service portal. The AI Assistant searches connected enterprise content, interprets the goal, and can act through plugins, connectors, and workflows. The Reasoning Engine forms a plan, selects tools, executes steps, evaluates results, and adapts when needed. The platform includes hundreds of built in use cases, enterprise search across systems and formats, service desk automation, and Agent Studio for creating agents. Moveworks says its integrations cover more than 100 technologies, including ServiceNow, Salesforce, Workday, and Microsoft 365. Its FAQ also says the platform supports more than 100 languages.
Moveworks uses a model-agnostic, multi-LLM architecture rather than relying on one provider. Its Reasoning Engine coordinates specialized models and built-in tools to interpret an employee’s goal, form a plan, execute plugins, evaluate results, and adapt across interconnected and disconnected systems. The company says hundreds of built-in use cases work without model tuning, scripting, dialog flows, or prompt chaining. Since ServiceNow completed its acquisition of Moveworks on December 15, 2025, the products have been positioned together. On February 26, 2026, ServiceNow introduced EmployeeWorks, combining Moveworks conversational AI and enterprise search with ServiceNow’s unified portal and autonomous workflows. EmployeeWorks is generally available, while the Level 1 Service Desk AI Specialist is in controlled availability and expected to reach general availability in the second quarter of 2026. Moveworks remains available as a standalone product or integrated ServiceNow component, making it suited to organizations seeking either path.
Moveworks does not publish self serve plans or public prices. Its pricing page directs organizations to request a custom quote, discuss an ROI assessment, and review scalable packages and pricing options with a sales representative. The platform’s scope can expand across more than 100 technology integrations, hundreds of plugins and connectors, custom MCP integrations, built in use cases, and configurable AI agents. Marketplace agents are free to install, but that does not price the platform itself. Moveworks also supports integrations with ServiceNow, Salesforce, Workday, and Microsoft 365, while offering deployment guidance through Professional Services. The company says its platform supports over 100 languages and has served more than 5 million employees. No public usage limit is listed for the paid platform, so Moveworks is best suited to organizations prepared for enterprise sales discussions and tailored procurement.
Moveworks is aimed at enterprises needing governed automation across numerous internal systems, not individuals or small teams seeking published self service pricing. Its pricing page offers custom quotes, scalable packages, and options tailored to business requirements. The platform provides an AI Assistant, enterprise search, and Reasoning Engine that can plan and execute requests across more than 100 integrations, including ServiceNow, Salesforce, Workday, and Microsoft 365. It also offers hundreds of built-in use cases, supports over 100 languages, and works through chat, web, intranets, and service portals. ServiceNow completed its acquisition of Moveworks in December 2025, and Moveworks remains available as a standalone product or as part of a ServiceNow deployment. That ownership makes ServiceNow’s packaging and product direction material to buyers. Pick Moveworks if your organization needs an enterprise assistant that can search and act across a varied technology stack.
Who is Moveworks best for?
- Large enterprises automating employee support across many systems.
- IT, HR, finance, and operations teams sharing one assistant.
- Organizations needing governed search and workflow execution.
- ServiceNow customers evaluating an integrated AI front door.
Moveworks Pricing (2026)
Pricing model: Paid. All prices in USD.
| Plan | Price | What you get |
|---|---|---|
| Custom | Custom | Moveworks publishes no public usage limit or self serve price. Pricing is disclosed during an account specific sales discussion. |
Pros and Cons
Pros
- The Reasoning Engine can plan and execute multi step enterprise workflows.
- Enterprise search spans connected systems, formats, and domains.
- The platform supports more than 100 technology integrations.
- Moveworks says customer data is not used to train global generative models.
Cons
- Moveworks does not publish self serve prices or standard plan limits.
- Deployment depends on integrations, permissions, and enterprise governance.
- ServiceNow ownership may affect future packaging and product direction.
Who should look elsewhere?
- Individuals seeking a self serve AI assistant.
- Small teams requiring transparent monthly pricing.
- Organizations unwilling to connect internal systems and data.
Technical Details
Frequently Asked Questions
How much does Moveworks cost?
Moveworks does not publish a standard subscription price or self serve plan. Its pricing page asks prospective customers to request a Custom quote and discuss business requirements, scalable packages, and an ROI assessment with a Moveworks representative. The final cost can depend on deployment scope, integrations, connected systems, and package requirements.
Does Moveworks have a free plan?
Moveworks does not publish a free platform plan. Its pricing page directs organizations to a Custom quote rather than listing a trial, free tier, or per user entry price. The AI Agent Marketplace includes agents described as free to install, but that does not make the Moveworks platform free or provide free access to its assistant and workflow capabilities.
How does Moveworks compare with Microsoft Copilot?
Moveworks centers on an enterprise front door that searches organizational systems and executes workflows through integrations, plugins, and its Reasoning Engine. Microsoft Copilot is a closer fit for organizations centered on Microsoft 365. Moveworks may suit companies with a varied technology stack, while Microsoft Copilot may fit better when Microsoft applications dominate daily work.
Does Moveworks train models on customer data?
Moveworks says customer data is not used to train global generative models. Its privacy page also describes encryption at rest and in transit, access controls, data masking, regional AWS hosting, and customer control over connected data sources. The FAQ says employee data is not used to train models without explicit consent, while the security page states that global generative models exclude customer data.
Can companies use Moveworks commercially?
Moveworks is sold as an enterprise platform for employee assistance, enterprise search, integrations, and workflow automation. The company lists enterprise customers and offers commercial packages through a custom sales process. Specific licensing terms, permitted uses, contract conditions, and deployment rights are handled through the customer agreement rather than a public self serve license.
Best Moveworks Alternatives in 2026
These tools do the same job as Moveworks, with different pricing, limits and trade-offs.
