Krisp vs Zoom AI Companion: pricing, features and which to choose

Krisp Technologies, Inc. develops software for real-time voice communication. Founded in 2017, the company says its technology is deployed on more than 200 million devices and processes more than 80 billion minutes of voice conversations monthly. Its product line extends beyond desktop noise filtering: Meeting AI handles transcription and notes, Contact Center AI supports agent productivity, and developer products provide voice models and real-time translation. Krisp raised a $5 million Series A in 2019, according to its year-in-review announcement. Headquartered in Berkeley, California, the company serves consumers, businesses, contact centers, and developers. This range means prospective customers should identify their use case before comparing plans, because the products have separate purposes and purchasing paths.

A typical Meeting AI workflow places Krisp between the user and Zoom, Teams, Google Meet, or another calling application as a virtual microphone and speaker. Noise cancellation runs locally. The optional AI assistant captures meeting audio, creates a transcript, and produces notes, action items, and searchable chat. Paid Meeting plans include bot-free recording and notes for in-person meetings. Integrations and webhooks can connect outputs with other workflows, while mobile access extends note-taking beyond a desktop call. Contact Center AI adds after-call summaries, monitoring, agent assist, speech analytics, and accent conversion for live customer conversations. Teams can use Krisp to improve what participants hear or reduce the manual work required after conversations end.

Krisp’s strongest distinction is its combination of local noise removal, bot-free meeting capture, accent conversion, and voice-agent infrastructure. Its cloud meeting features still require trust in a service handling transcripts and recordings, while Core storage is limited to 10 GB. The product line may also be confusing because Meeting AI, Contact Center AI, and developer APIs have separate plans and billing. Otter.ai and Fireflies.ai provide established meeting-transcript alternatives, while Zoom AI Companion may cost less for organizations already paying for Zoom. Krisp should be chosen by teams that need audio processing as well as meeting notes, especially contact centers and voice-agent builders. Teams seeking only basic transcription may find a narrower meeting tool easier to evaluate and administer.

Zoom AI Companion is Zoom’s integrated AI assistant, announced on September 5, 2023, for meeting and workplace tasks. Its initial tools included meeting summaries, in-meeting questions, recording highlights, Team Chat assistance, Whiteboard ideation, and Mail drafting. Zoom uses a federated model strategy combining its own models with third-party systems from Meta, OpenAI, and Anthropic, while saying customer communications are not used to train those models. The product’s identity changed on June 24, 2026: the AI Companion name was retired, its core functions were folded into Zoom Workplace under functional labels, and ZoomMate became the newer agentic product built on Custom AI Companion. ZoomMate starts at $20 per user monthly, or $16.67 annually, with 2,200 credits per user each month. The original AI Companion therefore remains relevant as a feature history, not a current standalone offer.

Zoom AI Companion’s core value is turning meetings and conversations into follow-up work inside Zoom Workplace. During a meeting, it can answer in-meeting questions, transcribe discussion, produce a summary and capture notes through My Notes, including for supported third-party meetings and in-person conversations. Afterward, users can ask questions across Zoom content, draft messages or documents, create custom meeting-summary formats, and send results to connected services such as Salesforce, Jira, Google Drive and OneDrive. A practical workflow is straightforward: enable My Notes before a call, review the generated decisions and action items, then use ZoomMate to draft a status update, schedule follow-ups, update a record or create a deliverable. ZoomMate also supports custom agents, scheduled workflows and agentic search. The older AI Companion name was retired, but these functions remain under their specific feature names inside Zoom Workplace.

Zoom AI Companion was rebranded on June 24, 2026, with its former features folded into functional labels inside Zoom Workplace, while ZoomMate became the paid agentic successor. That creates a naming problem for buyers comparing it with Microsoft 365 Copilot, Google Workspace Gemini, and Slack AI, each of which remains a clearer product identity. ZoomMate Basic is limited to three hosted meeting summaries, three My Notes uses, 20 AI queries, 10 workflow runs, and 10 indexed files, while the paid plan costs $20 per user monthly or $16.67 annually and includes 2,200 credits. Zoom also says customer communications are not used to train its models, though connected content is processed to provide features. ZoomMate is best suited to Zoom Workplace teams that want meeting context turned into follow-up tasks, documents, and workflows without changing collaboration platforms.